Destiny Eldridge

IT Support Specialist · 0-1 yrs experience

Open to all options

About

Skills

Microsoft ExcelActive DirectoryComputer Hardware TroubleshootingConflict ResolutionTelecommunicationsInventory ManagementPhone EtiquetteHelp Desk SupportSoftware TroubleshootingAsset ManagementProblem SolvingCustomer Support

Experience

Steward Health Care

Information Systems Specialist

Sep 2024 to Present

Laptop and desktop repair
Move and setup of IT equipment such as PCs, desktop phones, scanners, printers/faxes and etc.
Configure hardware and software settings to optimize healthcare professionals efficiency
PC Imaging and user profile configuration
Network tracing and port switching
Minimal medical tech troubleshooting
Utilize ticketing system to prioritize user's issues
Minimal repair and troubleshooting of HP printers
On call IT Support to handle urgent tech issues that effect patient care
Use of Active Directory manage user's polices and groups
Use EGI application and Excel for asset management and inventory
Troubleshoot and solve user's hardware and software problems
Escalate tickets to proper team only when necessary

Education

Lamar State College-Port Arthur

Primary

Associate's degree

Preferences

Target roles

IT Support Specialist

Work style

Open to all options

Job types

Not set

Salary target

Not set

Locations

Not set

Industries

Not set