Elena Damaschin

QA Engineer · 0-1 yrs experience

100% remote

About

Skills

SQLCustomer ServiceJavaScriptPostmanTranslationJiraRegression TestingAndroid StudioPostman APIHospitalityCustomer SatisfactionMobile TestingManual TestingRetail SalesAutomation TestingBug ReportsLeadership

Experience

H&M

Department Manager

Jan 2026 to Present

H&M

Jan 2026 to Present

Enhanced customer service and shopping experience Fostered a welcoming and informative environment, leading to higher customer satisfaction.Actively welcomed and guided customers through the store and OMNI experience, providing direct support and service.
Drove customer engagement and sales. Increased store sales through effective product promotion and personal customer interactions.Engaged with customers to discuss fashion trends, stories, and products, effectively promoting and selling merchandise.
Advocated for store initiatives and brand loyalty. Boosted participation in the 'Hello Member' loyalty app and store's sustainability initiatives by 20%. Actively promoted customer loyalty programs and sustainability efforts during interactions, contributing to a positive brand image and increased customer return rate.

Sales Advisor

Nov 2024 to Present

Enhanced customer service and shopping experience Fostered a welcoming and informative environment, leading to higher customer satisfaction.Actively welcomed and guided customers through the store and OMNI experience, providing direct support and service.
Drove customer engagement and sales. Increased store sales through effective product promotion and personal customer interactions.Engaged with customers to discuss fashion trends, stories, and products, effectively promoting and selling merchandise.
Advocated for store initiatives and brand loyalty. Boosted participation in the 'Hello Member' loyalty app and store's sustainability initiatives by 20%. Actively promoted customer loyalty programs and sustainability efforts during interactions, contributing to a positive brand image and increased customer return rate.

T.J. Maxx

Backroom Associate

Feb 2024 to Jul 2024

Tagging items for inventory control purposes
Organizing items for quick retrieval
Receiving deliveries
Unpacking and inspecting merchandise
Organizes the stock room of a retail store and makes sure merchandise makes it to the sales floor

UPC Media SRL

Compliance Specialist

Sep 2020 to Dec 2021

Executed customer onboarding process for KYC & KYB based on regulatory guidance
Verified business ownership & other identifiable information to protect against financial fraud
Evaluated existing customers according to established company policies, procedures, & guides
Confirmed information against data pulled from public archives & automated AML databases
Investigated high risk customers & reported findings. Managed fraud & dispute cases regularly
Obtained & reviewed all necessary incorporating documents to complete customers profiles
Translated documents into English, Russian or Romanian language when necessary
Maintained up to date knowledge on regulatory changes & how that impacted businesses

Unknown company

Guest Relations Manager

Oct 2019 to Sep 2020

Coordinated communication w/guests & staff. Followed up to ensure concerns were resolved
Managed guest relations team of 6. Ensured compliance with standards & operating processes
Provided personalized upscale guest service experiences for 66 VIP clients during their stay
Responded to guests needs & anticipated unstated ones by understanding cultural differences
Translated for English, Moldovan, Russian & Romanian speaking guest. Eased transition of international travel for hundreds of guest
Enforced standards of Arabian Cultural Connection Program. Prepared guest f/stress free stay
Promoted all hotel amenities, conveniences & programs offered. Upgraded services on request
Analyzed customer feedback & provided strategic direction to continuously improve services

Guest Relations Executive

Oct 2016 to Sep 2019

Greeted & provided five star service for more than 5,000 guest as they arrived & checked in
Ensured special guests, like disabled people, elderly & VIPs received personalized experiences
Primary translator for English, Moldovan, Russian & Romanian speaking guest
Resolved guest complaints & concerns in a timely & efficient manner
Maintained up-to-date information on room rates, current promotions & offered packages

International Travel Network

Compliance Officer

Nov 2013 to Sep 2016

Evaluated 16 agents work performance daily by listening to calls & providing feedback
Prevented fraudulent activities with due diligence & comprehensive established protocols
Investigated & followed up on 112 customer complaints & non-conformance issues
Documented & prepared over 500 reports to communicate quality checks to leadership
Trained & ensured team of 16 were prepared for their specific roles as travel agents
Managed employee work flow. Ensured team of 4 understood performance targets & goals
Developed, maintained & implemented company standards for inspection criteria
Worked closely with developmental team to improve & expand upon existing products

Education

TripleTen

Primary

1712756606991x531933054539137000

Oct 2024

TripleTen

QA software engineer

Feb 2025

University of Bucharest

Bachelor's degree modern applied languages, Foreign Languages and Literatures, General

Jan 2012

Preferences

Target roles

QA Engineer

Work style

100% remote

Job types

Full-time

Salary target

Not set

Locations

Not set

Industries

Hospitality & Tourism, Leisure, Travel & Tourism, Apparel & Fashion