Joshua Pierson

Fullstack Developer · Web Developer · Junior Software Engineer · Back-end Software · Front End Software Developer · 0-1 yrs experience

Open to all options

About

Hardworking, Reliable, Resourceful, Proactive, Dedicated.

GitHubVSCodeTechnical SupportMicrosoft OfficeAnalytical SkillsProblem SolvingAttention to DetailMicrosoft Productsanalytical reasoningHTML5 & CSS3

Dallas Independent School District

Desktop Support Technician

Sep 2024 to Present

IT Technician for four Schools in The DISD District
Assist campus-based technology users and provide training to staff.
Provide technical support for special events, computers, mobile devices, digital A/V equipment, peripherals, and instructional software applications.
Repaired multiple laptops, Chromebook , and other devices by replacing batteries, motherboards, and screens.
Reimaged Mac’s, Dell, and HP devices
Installed multiple deferent Drivers/ Firmware to devices
Used asset Management software for keeping track and managing device inventory and location
Use ServiceNow to Manage workflow of IT related issues for the schools
Attend required training and meetings, follow attendance policies, and adhere to DISD rules and regulations.

New Era Technology

Deploy Technician

May 2024 to Aug 2024

Provisioned, Installed, and tested over 1000+ new and old phone devices.
Ensure all equipment is properly connected to the DISD network and functions properly.
Installed Microsoft Team’s Firmware to multiple Phone device’s manually to meet DISD specific user requirements and organizational standards.
Execute deployment plans by traveling to multiple DISD school locations in the Dallas metroplex to manage phone devices.
Coordinate with DISD school staff and other third-party for the deployment of the devices.
In Excel and Email I Document and report any issues and progress updates to my team lead / supervisor during deployment.
Lifecycle management of devices by installing new Yealink phone devices and removal of old devices per DISD Compliance

Leslie's

Customer Support

Jun 2017 to Feb 2024

Educate retail employees on IT policies, data security, customer privacy, POS system usage, and debugging.
Perform routine maintenance, including cleaning printheads, replacing cartridges, and troubleshooting to minimize downtime.
Utilize inventory management software to monitor stock levels, generate reports, maintain records, conduct audits, and manage reorder points.
Use CRM software to track customer interactions, manage data, analyze purchasing patterns, and maintain client profiles.
Utilize communication and influencing skills to determine customer needs, foster positive relationships, and ensure satisfaction.
Develop strategies to meet organizational objectives and instruct customers on proper product usage.

QuickStart Inc.

Primary

Jul 2025

Dallas College

Associate of Arts and Sciences - AAS, Cyber Security

Jan 2024

Dallas College

Associate of Science - AS, General Studies

Jan 2020

Target roles

Fullstack Developer, Web Developer, Junior Software Engineer, Back-end Software, Front End Software Developer

Work style

Open to all options, open to relocate

Job types

Apprenticeship, Contract, Full-time

Salary target

Not set

Locations

Not set

Industries

Gaming, Computer Software, Information Technology & Services