Leia Quesada

• Ensure smooth operations, responsible for balancing the daily accounts, auditing transactions, and delivering top-notch customer service during the late-night shift such as:
• Managing guest check-ins and check-outs, guaranteeing accuracy and efficiency.
• Balancing and auditing the day’s financial reports, including room charges, restaurant transactions, and other guest services.
• Resolving any billing discrepancies and ensuring all financial data is accurate.
• Acting as the go-to contact for late-night guests, handling requests, resolving issues, and maintaining a friendly, welcoming atmosphere.
• Running nightly reports for management, securing up-to-date data for the next day’s operations.
• Monitoring hotel security and safety during overnight hours.
• I excel at providing excellent guest experiences, solving any night-time hiccups, and facilitating a smooth transition for successful morning crew operations.

• Advancing technical abilities while reviewing soft skills to become more competitive in growing technological field. Utilizing self-taught (Javascript) programming skills in incredibly supportive setting to increase knowledge, understanding and personal network. Learning how to be a more proactive and conscientious community member.

• DreamForce convention customer service; efficiently and warmly greet, assist and verify clientele for large scale event with minimum supervision. Execute high quality performance to ensure smooth crowd flow of 175k attendee event.

• Prepare and assist +8 patients daily to undergo dental treatments, assist dentist and team with sterilization processes, operatory take down and preparation, take and record patient vital signs, report and observe medical/dental history, familiar with Dexis, Gendex & Invivo Radiation Imaging,

Remote Information Technology training in preparation of CompTIA A+ Certification and Google IT Support Professional Certification.