Nicholas Espinoza

QA Engineer · Software Engineer · 0-1 yrs experience

Open to all options

About

Skills

SQLNode.jsCustomer ServiceJavaScriptPostmanJiraQuality AssuranceAPI TestingInformation TechnologyRegression TestingAndroid StudioNetwork SecurityComputer HardwareCreative Problem SolvingHelp Desk SupportMobile TestingManual TestingAutomation TestingBug Reports

Experience

TEKsystems

IT Consultant

Feb 2025 to Present

Provide live technical support via inbound calls, emails, and chats for internal eBay employees.
Troubleshoot and resolve issues on Windows and Mac OS.
Use remote login tools to diagnose and fix technical problems efficiently.

IT Consultant

Jan 2025 to Present

Forsyth High School

Help Desk Technician

Sep 2022 to Jan 2024

Provided technical support to faculty and students, ensuring smooth operations in an academic setting.
Diagnosed and resolved hardware and software issues related to computers, printers, and other IT equipment.
Answered calls and provided remote support by telephone to faculty and students.
Conducted complete dismantling and rebuilding of computers with new hardware upgrades.
Collaborated closely with the head of the IT department on daily operations and projects.
Participated in regular system updates and upgrades to enhance network security and performance.

MOBABEAST, LLC

QA Engineer

Jun 2022 to Aug 2022

At MobaBeast, I played a key role in ensuring the quality and performance of a 3rd party companion app through extensive testing, including functional, UI regression, and localization testing. I collaborated closely with developers to enhance user experience and app functionality, contributing to over 100 feature improvements and bug fixes. My efforts helped increase app performance and user satisfaction by 20%, ensuring a seamless and optimized experience for end-users.

Education

TripleTen

Primary

1712756606991x531933054539137000

Oct 2024

TripleTen

Jan 2024

Forsyth High School

High School Diploma

May 2023

Preferences

Target roles

QA Engineer, Software Engineer

Work style

Open to all options

Job types

Not set

Salary target

Not set

Locations

Not set

Industries

Not set