Roberra Gurmessa

Digital Marketing Coordinator · Market Research Analyst · Email Marketing Specialist · Growth Marketing Associate · Strategic Marketing Communications Specialist · 0-1 yrs experience

Open to all options

About

Skills

Email MarketingSalesMicrosoft ExcelProject ManagementData AnalysisE-CommerceShopifyNegotiationMarket ResearchForecastingRisk AssessmentConstructionSearch Engine Optimization (SEO)Customer EngagementAnalytical SkillsCustomer Relationship Management (CRM)CommunicationProduct ResearchProblem SolvingResearch

Experience

Twin Cities Roofing

Project Manager

Jun 2023 to Present

Project Manager | Insurance Claims & Restoration Specialist at Twin Cities Roofing
Experienced Project Manager specializing in insurance claims and restoration in roofing and exteriors. Expertise in managing hail and wind-damaged projects encompassing roofing, siding, windows, gutters, and more. Adept at coordinating seamless restoration processes, ensuring quality workmanship, and liaising effectively with insurance companies. Proven track record of delivering exceptional results, exceeding client expectations, and driving successful project outcomes.
Key Highlights:
Spearheaded restoration projects involving roofing, siding, windows, and gutters, achieving optimal outcomes for clients.
Collaborated closely with insurance providers to navigate claims processes, securing favorable settlements.
Leveraged in-depth hail and wind damage knowledge to assess and recommend comprehensive restoration solutions.
Directed cross-functional teams, overseeing project timelines, resource allocation, and quality assurance.
Maintained open communication channels, fostering strong client relationships and ensuring satisfaction.
Demonstrated proficiency in project planning, budget management, and adherence to industry standards.
Consistently exceeded project goals, translating into increased customer referrals and company growth.
As a dedicated Project Manager at Twin Cities Roofing, I am committed to excellence in insurance claims and restoration, contributing to the success of both clients and the company. Connect with me to explore potential collaborations and insights in the field.

Vanco

Client Services Representative

Oct 2022 to Mar 2023

"Customer Service Specialist | Vanco
Technical support professional with a proven track record at Vanco. Managed high call volume, addressing inquiries courteously and promptly. Provided expert assistance on Vanco products, documenting each interaction meticulously. Analyzed call trends, driving solutions for improved client experiences. Proficient in MS Office Suite. Upheld confidentiality and adhered to policies. Collaborative team player embodying Vanco's values."

Northland Auto Solutions

Sales and Inventory Specialist

Jun 2022 to Oct 2022

Inventory Clerk
Managed inventory operations, ensuring timely orders, quality checks, and accurate records.
Printing Clerk
Operated duplication machines, managed supplies, and ensured smooth workflow for printing and packaging.
Retail Sales Associate
Provided exceptional customer service, driving sales through effective recommendations and order management.
Sales Associate
Strategically promoted and sold products, including State Used Car Association and GPS devices.
Note: Proficiently used Excel, GoldMine, and Shopify for streamlined sales data management and customer interactions.

TBI Residential & Community Services

Direct Support Professional

Feb 2020 to Feb 2021

At TBI Residential and Community Services, we support adults who have complex physical and emotional needs to help restore their cognitive and motor skills and improve their independent living skills with a focus on rehabilitation and community integration.

University of Minnesota Duluth

Marketing Student

Sep 2019 to Jun 2022

Sales Student

Sep 2019 to Jun 2022

AMR - A Marketing Resource

Inbound Sales Representative

Feb 2017 to Jan 2021

Working in the inbound call center. I managed people's accounts and helped people start a new subscription or helped them out with any questions or concerns about their current one.

Education

Climb Hire

Primary

1713650290757x456191939708715000

Nov 2024

University of Minnesota Duluth

General Sales, Merchandising and Related Marketing Operations

May 2022

University of Minnesota Duluth

Marketing/Marketing Management, General

Jan 2022

Century College

May 2019

Preferences

Target roles

Digital Marketing Coordinator, Market Research Analyst, Email Marketing Specialist , Growth Marketing Associate , Strategic Marketing Communications Specialist

Work style

Open to all options

Job types

Not set

Salary target

Not set

Locations

Not set

Industries

Not set

Roberra Gurmessa

Digital Marketing Coordinator · Market Research Analyst · Email Marketing Specialist · Growth Marketing Associate · Strategic Marketing Communications Specialist · 0-1 yrs experience

Open to all options