Joshua Smith

• Practiced secure coding and cross-site scripting mitigation strategies
• Developed cryptography-based solutions and documented network defense tactics
• Created incident response and risk management plans for real-world scenarios
• Built simulated network infrastructure and applied system hardening techniques
• Contributed to team-based research projects with documentation and collaboration tools

• Developed digital topographic maps for proposed transmission line routes, improving the accuracy of line design and pole placement for engineering teams, resulting in enhanced project efficiency and reduced redesigns.
• Plotted property deeds using survey data from field crews, ensuring precise adjustments to calculated points and improving the accuracy of land boundary data, critical for engineering and legal documentation.
• Prepared comprehensive data using time management, cross-functional team work and product development to provide data for Realty to support Right-of-Way (ROW) acquisition, streamlining the purchase process by providing clear legal references and minimizing potential delays caused by incomplete information.
• Classified LiDAR flight data into structured, layered formats, enabling engineers to analyze data effectively for diverse applications such as terrain mapping and infrastructure planning, improving their decision-making capabilities.
• Surveyed land for new power lines and substations using GPS/GNSS and conventional instruments, delivering precise geospatial data to support accurate route planning and infrastructure placement.
• Located property boundaries and underground utilities (UGUs) to ensure safe and efficient construction planning, reducing the risk of project delays or costly errors.
• Operated and transmitted data from weather stations, providing critical environmental data to aid in project planning and safety assessments.
• Led survey crews and managed transmission line projects as a Tech-D/Lead Tech, ensuring adherence to project timelines and quality standards while fostering team efficiency and safety.
• Communicated with property owners to inform them of surveying activities, ensuring crew safety, fostering positive relationships, and maintaining compliance with local regulations.

• Provided technical troubleshooting and resolved billing issues for DirecTV customers, ensuring seamless service restoration and accurate account management, which improved customer satisfaction and retention rates.
• Consistently exceeded performance metrics, rising from an entry-level agent to a top-ranking position within six months, demonstrating a strong ability to adapt and deliver high-quality support.
• Focused on customer retention through personalized support solutions, reducing churn rates and contributing to the company’s long-term revenue growth.
• Handled complex customer inquiries with a high degree of technical expertise and professionalism, streamlining issue resolution and enhancing the overall customer experience.
• Utilized advanced problem-solving skills to address technical and account-related concerns, reducing call escalations and improving first-call resolution rates.

The skills that I have learned in this course really progressed my skills. The comradery with students and staff have made for a wonderful learning experience.