Vishal Sharma Vishal Sharma

Financial Analyst · Project Manager · Administrative Assistant · Management Consultant · 0-1 yrs experience

Open to all options

About

Skills

Risk ManagementChange ManagementSchedulingOffice AdministrationBusiness RequirementsBusiness Process

Experience

Unknown company

Claim Administrator

Aug 2024 to Present

Managed a high volume of 600+ customer calls per month, addressing complex claim-related inquiries with precision and professionalism, resulting in a 95% customer satisfaction rate.
Processed an average of 10 daily claims with meticulous attention to detail, resulting in a 98% accuracy rate and timely resolution for customers.
Addressed customer inquiries within 24 hours, surpassing company standards and driving a 20% improvement in positive customer feedback.

BCP Council

Technical Support Administrator

Feb 2024 to Mar 2024

Processed and validated 500+ pieces of financial records to ensure accuracy before system entry, maintaining a 98% error-free database that supported reliable financial reporting.
Implemented a streamlined permit approval process by digitizing forms and creating an online portal, reducing processing time by 30% and improving customer satisfaction ratings.
Utilized advanced data cleaning techniques to ensure accuracy of uploaded permit data, resulting in a 99% error-free database for improved decision-making and analysis.

Nationwide Building Society

Administrator

Oct 2023 to Dec 2023

Updated and maintained accurate customer records by efficiently changing address and contact information for over 500 mortgage accounts, resulting in improved customer satisfaction and decreased number of returned mail by 40%.
Collaborated with cross-functional teams to develop and implement a comprehensive training program on updating customer information, resulting in an increase in accuracy rate of updated information from 85% to 95%.
Conducted thorough Data Protection Act (DPA) checks on all company databases every month to ensure compliance with privacy regulations, identifying and rectifying any potential breaches or vulnerabilities.
Resolved over 100 customer complaints within a 3-month period by utilizing active listening skills and implementing effective problem-solving techniques, resulting in a 90% customer satisfaction rating.
Provided accurate and detailed information on mortgage options to customers, resulting in a 15% increase in successful loan applications.

Comdata Group

Customer Service Administrator

Nov 2022 to Sep 2023

Assisted an average of 100 customers per day with a positive and friendly demeanor, resulting in a customer satisfaction rating of 95%.
Maintained an extensive knowledge of products and solutions, enabling me to effectively convert casual shoppers into customers and achieve a 40% increase in sales.
Exceeded team sales goals by 20% through building strong relationships with clients, understanding their needs, and providing tailored solutions.
Implemented a proactive communication strategy with customers, resulting in a 20% decrease in customer complaints and an 15% increase in customer retention rates.

Planet4 Renewable Solutions

Assistant Project Manager

Apr 2021 to Oct 2021

Created and facilitated regular team meetings to promote open communication and collaboration among team members, resulting in a 20% increase in productivity.
Implemented a quantitative approach to problem-solving, resulting in a 30% reduction in project delays and an overall improvement in project success rate.
Collaborated with stakeholders to define clear project objectives and deliverables, resulting in a 50% decrease in scope creep and an increase in customer satisfaction by 25%.
Took initiative in problem-solving during uncertain situations, resulting in a 30% decrease in overall project risks and an increase in client satisfaction by 15%.

Senior Project Engineer

Feb 2020 to Mar 2021

Scheduled and coordinated multiple projects, ensuring completion within strict time limits, resulting in a 20% increase in overall project efficiency.
Managed a team of 10 contractors, providing clear instructions and guidance, leading to a 15% decrease in project errors and rework.
Managed multiple projects with budgets over $100,000, consistently delivering projects on time and within budget.
Collaborated with cross-functional teams to identify and implement process improvements, leading to a 15% reduction in project delivery time.

Kalpna Solar Energy

Project Engineer

Sep 2017 to May 2019

Implemented a streamlined reporting system, utilizing advanced data analysis techniques, resulting in a 20% reduction in report preparation time.
Developed and executed a waste reduction strategy that resulted in a 15% decrease in unnecessary waste, saving the company $500,000 annually.
Generated comprehensive compliance reports on a monthly basis, providing leaders with valuable insights into process efficiency and identifying areas for improvement.
Identified and resolved 10 complex technical issues on completed projects, resulting in a 20% decrease in customer complaints.

Education

Bournemouth

Primary

MSc in International Management

Sep 2022

Preferences

Target roles

Financial Analyst, Project Manager, Administrative Assistant, Management Consultant

Work style

Open to all options, open to relocate

Job types

Full-time

Salary target

Not set

Locations

Not set

Industries

Financial Services, Banking