William Carson

5+ yrs experience

Hybrid work

About

I was given a leadership role with almost no relevant experience after only 5 days in a new job.

Skills

Competitive AnalysisVisual DesignWireframingResponsive Web DesignUX ResearchInteraction DesignAircraft MaintenanceUser StoriesProduct ManagementA/B TestingActive ListeningUser FlowsApollo GraphQLAir FreightAdobe AnalyticsAdabtabilityAI GovernanceAI Prompt DesignAll Source IntelligenceData Analysis & Visualization (Excel

Experience

ACME International

Aug 2026 to Present

Prentus

Product Owner

Mar 2025 to Present

Prentus

Feb 2025 to Present

Drive product decisions to improve user experience and to help users accomplish their goals based on data gathered from user research, competitive analysis, and usage metrics.
Improve usability and learnability through creation of a dashboard and updated signup flow for users to better understand their platform status and the options available to them.
Enhance user count by over 22% by partnering with marketing leadership to improve brand awareness and visibility through social media content creation.
Reduce client churn by over 13% by partnering with the community manager to foster an engaging and empathetic community amongst new and current users.
Differentiate product from its competitors through implementation of a gamification system and multiple gamified features to aid user motivation.

Product Designer / Bubble.IO Developer

May 2024 to Mar 2025

Product Owner

Apr 2024 to Present

UX Designer

Apr 2023 to Apr 2024

Drive product decisions to improve user experience and to help users accomplish their goals based on data gathered from user research, competitive analysis, and usage metrics.
Improve usability and learnability through creation of a dashboard and updated signup flow for users to better understand their platform status and the options available to them.
Enhance user count by over 22% by partnering with marketing leadership to improve brand awareness and visibility through social media content creation.
Reduce client churn by over 13% by partnering with the community manager to foster an engaging and empathetic community amongst new and current users.
Differentiate product from its competitors through implementation of a gamification system and multiple gamified features to aid user motivation.

UX Designer

Apr 2023 to Apr 2024

Drive product decisions to improve user experience and to help users accomplish their goals based on data gathered from user research, competitive analysis, and usage metrics.
Improve usability and learnability through creation of a dashboard and updated signup flow for users to better understand their platform status and the options available to them.
Enhance user count by over 22% by partnering with marketing leadership to improve brand awareness and visibility through social media content creation.
Reduce client churn by over 13% by partnering with the community manager to foster an engaging and empathetic community amongst new and current users.
Differentiate product from its competitors through implementation of a gamification system and multiple gamified features to aid user motivation.

Frame by Frame: The UX/UI Podcast

Co-Host & Co-Producer

Oct 2023 to May 2024

Join us as we chat about the the problems that UX and Product newbies face in 2024!

Co-Host & Co-Producer

Oct 2023 to May 2024

Join us as we chat about the the problems that UX and Product newbies face in 2024!

Co-Host & Co-Producer

Sep 2023 to Apr 2024

Alzheimer's Disease Resource Center, Inc.

UX Designer

Nov 2022 to Feb 2023

Improved customer engagement by 16% through improvements in usability and accessibility by updating the website to adhere to the WCAG and common human interface guidelines.
Uncovered design priorities through qualitative user research and stakeholder collaboration.

UX Designer

Nov 2022 to Feb 2023

Improved customer engagement by 16% through improvements in usability and accessibility by updating the website to adhere to the WCAG and common human interface guidelines.
Uncovered design priorities through qualitative user research and stakeholder collaboration.

Jennifer O'Brien State Farm Agency

Customer Experience Specialist

Apr 2021 to Oct 2022

Developed thorough knowledge of customer needs, user task flows, and the end-to-end customer journey through repeated customer interaction and user interviews.
Improved customer satisfaction by 13% by designing and implementing new initiatives to improve customer onboarding, support, and relationship management.
Collaborated with other departments including IT, sales, and customer service to diagnose issues driving negative experiences and collaborated to resolve root causes.

BAE Systems

Operations Engineer

Oct 2019 to Mar 2021

Led user research and usability tests on proposed manufacturing floor software to identify areas of complexity and enhance ease of use for manufacturing floor workers.

Operations Engineer

Sep 2019 to Feb 2021

Technical Hardware Intern

Jun 2017 to Sep 2018

I was an intern in the hardware engineering department of BAE Systems in the Electronic Solutions division. My responsibilities included evaluating test equipment, getting permission for certain changes on experimental circuit boards, and updating schematics and drawings. I also participated in an intern project, for which I teamed up with seven other interns to create a simpler evacuation floor plan in case of emergencies. I held this position during the summers of 2017 and 2018.

Camp Sequoia

Summer Camp Counselor

Jul 2019 to Sep 2019

Collaborated with a team of counselors to teach social skills using normal and specially targeted programming
Directed daily activity schedules for thirty boys with ADHD and/or anxiety, aged 10 to 15 years old
Assisted with the administration of my group of boys by holding evening meetings to discuss each day’s progress
Created 20 lesson plans to teach different outdoorsman skills, including camping, hiking and fishing, and supervised two weekly camping trips
Rectified disputes between campers and themselves or their negative feelings about camp
Reported to my supervisors on each boy’s social progress every day through the use of a daily progress journal

Suffolk County Council, Scouting America

Strategist

Sep 2018 to Aug 2019

Empowered the organization to submit lawsuit data on time in a 3-month timeframe by creating a procedure for finding specific and often incomplete data in an archive that holds over 800,000 physical data entries
Increased procedure efficiency by 17% through multiple rounds of iterations and usability tests to find redundancies
Demonstrated proper use of procedure to stakeholders so they can respond to future lawsuits on time
Respected by CEO for the speed, flexibility, accountability, and respect with which sensitive data was handled

Strategist

Sep 2018 to Aug 2019

Empowered the organization to submit lawsuit data on time in a 3-month timeframe by creating a procedure for finding specific and often incomplete data in an archive that holds over 800,000 physical data entries
Increased procedure efficiency by 17% through multiple rounds of iterations and usability tests to find redundancies
Demonstrated proper use of procedure to stakeholders so they can respond to future lawsuits on time
Respected by CEO for the speed, flexibility, accountability, and respect with which sensitive data was handled

Binghamton University

Resident Assistant

Sep 2017 to Jun 2019

Built community by holding 16 events with varying topics every year for both residents and residential staff
Assisted my supervisor and his supervisor in the effort to create community amongst 400 residents
Compiled and developed a list of campus resources whichwas used to help direct residents according to their needs
De-escalated any negative situations created by residents or concerned parents

Resident Assistant

Sep 2017 to Jun 2019

Built community by holding 16 events with varying topics every year for both residents and residential staff
Assisted my supervisor and his supervisor in the effort to create community amongst 400 residents
Compiled and developed a list of campus resources whichwas used to help direct residents according to their needs
De-escalated any negative situations created by residents or concerned parents

Education

CareerFoundry

Primary

Certificate in Bubble IO Development

Mar 2023

TripleTen

QA Engineering Certification, Computer Software Engineering

Apr 2025

CareerFoundry

Certificate, User Experience Design

Dec 2022

Binghamton University

Bachelors, Computer Engineering

Preferences

Target roles

Not set

Work style

Hybrid work, open to relocate

Job types

Part-time, Full-time

Salary target

Not set

Locations

Denver, CO, USA

Industries

Not set