Yetunde A

Project Manager · Customer Success Manager · Customer Support Representative · Project Coordinator · Quality Control Analyst · 0-1 yrs experience

Open to all options

About

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Allwyn UK

Quality Analyst

Dec 2024 to Present

ENGIE Energy Access (Africa)

Quality Assurance Analyst

Aug 2023 to Oct 2024

Customer experience department- Issue resolution analyst

Jan 2023 to Aug 2023

Providing customer experience through customer issue resolutions.
Customers issue resolution to deliver customer satisfaction.
Ensuring Customers complaint resolution in a timely manner.
Bridging the gap between the service centers and customers across the country.
Working closely with the tech team in swiftly resolving customer’s issues.
First point of contact in resolving customers complaint escalated from the customer support team, account management team and telesales team.

Customer experience department- Unit-Lead(Vetting and association)

Aug 2022 to Dec 2022

Customer experience department- Account management

Dec 2021 to Jul 2022

Federal University of Technology Akure

Primary

Btech

Target roles

Project Manager, Customer Success Manager, Customer Support Representative, Project Coordinator, Quality Control Analyst

Work style

Open to all options

Job types

Not set

Salary target

Not set

Locations

Not set

Industries

Not set

Yetunde A

Project Manager · Customer Success Manager · Customer Support Representative · Project Coordinator · Quality Control Analyst · 0-1 yrs experience

Open to all options