Zechariah Lau

IT Support Specialist · IT Consultant · IT · 0-1 yrs experience

Open to all options

About

Skills

Customer ServiceTechnical SupportMicrosoft ExcelMicrosoft PowerPointMicrosoft WordCustomer ExperienceMicrosoft OfficeLeadershipCustomer Support

Experience

River Spirit Casino Resort

IT Support Technician

Nov 2023 to Nov 2024

I was with River Spirit Casino for a full year and excited to get more experience. Over the year, I was able to learn low-volt electrician knowledge for running cat cable from point A to point B. I was also able to learn base-level desktop IT troubleshooting, fixing, and deployment of devices and how they interact with DHCP in the work environment.

Spectrum Paint

Delivery Driver

Feb 2023 to Present

Accurately deliver paint to undefined houses in construction.
Helping the sales team with anything they need while working with customers.
Accepting payments and safely returning the payments to the store.

Unknown company

Leasing Agent

Apr 2021 to Jul 2021

In this apartment and management leasing position I provided customer service in showing apartments and responding to high volumes of customer inquiries about the apartment or their leases in emails and phone calls through the application Knock. Typically was called upon to do apartment tours, talk with residents and resolve problems, and work with both maintenance and other leasing agents. Enjoyed the fast pace, responsibility, and providing the best customer service to my current and future residents.

Leasing Agent

Apr 2021 to Jul 2021

In this apartment and management leasing position I provided customer service in showing apartments and responding to high volumes of customer inquiries about the apartment or their leases in emails and phone calls through the application Knock. Typically was called upon to do apartment tours, talk with residents and resolve problems, and work with both maintenance and other leasing agents. Enjoyed the fast pace, responsibility, and providing the best customer service to my current and future residents.

Hunt Nebraska Inc

Customer Service Representative/Dog Handler

Oct 2020 to Jan 2021

Customer service liaison – Personally tended to, anticipated, and resolved a spectrum of consumer needs; resulting in an elevated customer experience and pledged repeat business.
Utilized photography skills to assist hunters in the memorialization of their experiences at Hunt Nebraska.
Cultivated a relationship with hunters - in order to provide a safe, fun, and reliable hunting experience for all.
Gained direct experience in the training and utilization of reliable K9’s in a recreational hunting environment.

Avis Budget Group

Customer Service Representative

Jul 2019 to Jan 2020

Utilized Avis/Budget online computer program to help schedule customers' car rentals.
Went over the check in process when customers returned their cars and made sure financial documents were in order.
Ensured the cars were clean, operational, and ready for customer use.

Oklahoma State University

Residential Advisor

Sep 2017 to Jun 2019

Addressed student needs and encouraged involvement in organizations and clubs.
Supported the Department of Housing and Residential Life by setting a good example.
Monitored floor activities, bookkeeping, and filing reports.

Education

Cyber Skills Center

Primary

1716319089899x822307036554330100

May 2023

Oklahoma State University

Bachelor of Business Administration - BBA, Business/Commerce, General

Jun 2020

Preferences

Target roles

IT Support Specialist, IT Consultant, IT

Work style

Open to all options

Job types

Full-time

Salary target

Not set

Locations

Not set

Industries

Information Technology & Services